Understanding how we work, step by step

We request a 10% commitment fee before entering the detailed design stage. We don’t sell boxes; we design spaces, which requires a unique approach. We combine our years of knowledge with our fully qualified design team to deliver spaces that go beyond the basics of a kitchen, bathroom or home -it is everything from floor to ceiling & everything in between.

It is important that we are open from the beginning and discuss the budget, as this will save time and allow us to propose the best solution from the outset. We do not want to create a kitchen, bathroom or home that you fall in love with, which is out of your budget. We understand that sometimes unexpected factors will impact the overall budget, so it is essential to keep us informed so we can manage your expectations and amend where necessary.

We require a 50% deposit when you confirm the order with us, for us to then place all the orders with our suppliers. At this point we are committed to these costs, as many of our products are made just for you, therefore they cannot be cancelled. 14 days before the agreed delivery date, the final balance will need to be paid. If you change the delivery date for any reason, the balance will need still need to be paid, as will our suppliers who will have made and delivered everything to us by then. Failure to do this may postpone your delivery and installation. We understand delays may happen on site & we offer 2-weeks of complimentary storage at our warehouse after, which will be subject to additional storage fees. This may vary according to the volume.

At the start of the project, we will propose a schedule, which will include design meetings, site visits and key dates to achieve your project timeline. We will always keep you updated to ensure that everything runs smoothly.

This is one of our core values as a business and our aim is to make your journey as fun and as enjoyable as possible. We know that disruption in your home can be stressful and in reality that things don’t always go to plan, however we have years of experience in managing home renovations and therefore we know how to approach any issues that arise. Even when a project goes 100% to plan, there will be moments of stress and frustration. We have a ‘be a good human’ policy at Day True and we would ask that our clients follow this too, there is no room for being rude or aggressive in life, so we expect this to be always considered.

Another of our values, is ‘be more Pirate’ This means we will challenge the status quo and we won’t design something that we don’t believe in, therefore we ask you to commit to being very open with us during the briefing stage and provide us with as much information as possible. This will help us to push the boundaries of what can be achieved and help to create a space that is perfect for how you intend to live in the future.

We are proud of all our projects as you can see on our website and social media- we like to show off! We would love to include your project in our future marketing, this may be images we take during the project and then a professional photo shoot at the end. Of course, we will share the photos, so that you can show them off to your friends! We are confident that you will write us a lovely testimonial.

Our commitment to you is simple, at the end of the project we want you to have a ‘better life’. During the project we will invite you to come and try the products before you buy them (yes, even the steam room), we believe this allows you to make informed decisions all the way through the project that will make a difference. Once the project has been completed, we will be happy to come to your home to help set things up, show you how things work and we will check in with you from time to time to make sure everything is still as it should be.